A dedicated team
At ELSAN, we understand that seeking medical care abroad can be a real challenge. Between administrative procedures, language barriers, and logistical arrangements, it is essential to have personalized and compassionate support.
That’s why we have established a dedicated team exclusively for international patients, whose mission is to assist you at every step of your journey with kindness, professionalism, and efficiency.
A multidisciplinary team at your service
Our International Patient Office (IPO) brings together multiple areas of expertise to offer you comprehensive support:
- A referring physician who ensures the coherence and quality of your medical pathway
- Case managers working directly with medical teams to organize and optimize your care
Depending on your needs, we can communicate with you in French, English, Polish, Spanish, German, or Chinese.
to facilitate your stay
Our team offers support for your stay in partnership with trusted partners:
Preparation and follow-up of your medical file via a secure platform
- Proposal of a care pathway tailored to your situation
- Assistance with visa applications and formalities for entering France
- Transmission of personalized quotes and support with financial planning
- Organization of your arrival: accommodation, transfers, and personalized welcome
- Interpreter available during consultations if needed
- Medical and paramedical follow-up throughout your stay
- Coordination with care teams to plan your return or ensure continuity of care in your home country
At ELSAN, we do everything we can to make you feel heard, supported, and cared for, with seamless and compassionate service.
Our International Patient Office team is by your side every step of the way.
Contact the International Patients Office
The International Office Team
Head
of the International Office
Philippe AILLERES
Case
manager
Louise CAPUS
Case
manager
Silvia MARTHE
Case
manager
Sylvain ROUX