elsan
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International patients: Our International Office Team
elsan
Nx:AnnuaireLocate a clinic
International patients: Our International Office Team
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    The Team
Four people sitting around a desk, in front of their computers.

A dedicated team

At ELSAN, we understand that seeking medical care abroad can be a real challenge. Between administrative procedures, language barriers, and logistical arrangements, it is essential to have personalized and compassionate support.


That’s why we have established a dedicated team exclusively for international patients, whose mission is to assist you at every step of your journey with kindness, professionalism, and efficiency.

 

three nurses wearing white coats and stethoscopes

A multidisciplinary team at your service

Our International Patient Office (IPO) brings together multiple areas of expertise to offer you comprehensive support:

  • A referring physician who ensures the coherence and quality of your medical pathway
  • Case managers working directly with medical teams to organize and optimize your care

Depending on your needs, we can communicate with you in French, English, Polish, Spanish, German, or Chinese.

to facilitate your stay

 Our team offers support for your stay in partnership with trusted partners:
Preparation and follow-up of your medical file via a secure platform

  • Proposal of a care pathway tailored to your situation
  • Assistance with visa applications and formalities for entering France
  • Transmission of personalized quotes and support with financial planning
  • Organization of your arrival: accommodation, transfers, and personalized welcome
  • Interpreter available during consultations if needed
  • Medical and paramedical follow-up throughout your stay
  • Coordination with care teams to plan your return or ensure continuity of care in your home country


At ELSAN, we do everything we can to make you feel heard, supported, and cared for, with seamless and compassionate service.
Our International Patient Office team is by your side every step of the way.

Contact the International Patients Office

Contact us

The International Office Team

Philippe AILLERES

Head of the International Office

Philippe AILLERES

Louise CAPUS

Case manager

Louise CAPUS

Silvia MARTHE

Case manager

Silvia MARTHE

Sylvain ROUX

Case manager

Sylvain ROUX