#International care#International patient#Patients internationaux
30/06/2026
ELSAN International Patients Office: Your Partner for Patients From Around the World
Are you a health insurer, TPA, medical concierge service, or care facilitator for international patients not covered by French national health insurance ?
As the leader in private hospital care in France with more than 212 facilities, ELSAN has built a dedicated institutional response: the International Patients Office.
ELSAN International by the Numbers
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facilities and centers across France
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leading private healthcare group in France
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care offerings: surgery, rehabilitation care (SMR), dialysis, health check-ups, medical second opinion (SMO)
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dedicated point of contact for all your cases
The Challenges Your Teams Face Every Day
▸Uncertain surgical wait times
It's impossible to guarantee your client a firm procedure date : waiting lists and lack of visibility weaken your value proposition.
▸Multi-facility coordination
Juggling between the clinic, surgeon, anesthiologist, imaging and administration creates errors and excessive operational burden.
▸Pre-tratment medical validation
Without a single medical point of contact, confirming the feasibility of a complex case before committing the patient is risky and time-consuming.
▸Administrative complexity
Multi-currency quotes, letters of guarantee, direct biling, unpaid claims management : every case accumulates friction points.
▸Post-operative continuity
Follow-up care once the patients returns to their home country is often poorly coordinated, leading to disputes and dissatisfaction.
What You Gain by Choosing ELSAN International
▸ A network of 212+ facilities
Surgical clinics, private hospitals, rehabilitation and imaging centers located throughout France, accessible from major international air hubs.
▸ Recognized medical excellence
Practitioners ranked in the Le Point and Newsweek rankings: expertise in orthopedics, bariatric surgery, ophthalmology, cardiology; medical second opinion (SMO) available. Other specialties available on request.
▸ European & GDPR compliance
HAS-certified quality standards, strict GDPR compliance. Framework agreements available for insurers and TPAs.
▸ A single point of contact: the BPI
One contact handles the entire case: medical review, referral, logistics coordination, quoting, hospitalization, and post-operative follow-up.
▸ Feasibility confirmation before departure
The medical file is reviewed in advance. Your client travels with a confirmed date, a designated facility, and a named practitioner.
▸ Multi-specialty offering
Joint replacements, sleeve gastrectomy, cataract surgery, spine surgery, ENT, cardiology…
▸ Vacation dialysis & health check-ups
Beyond surgery: dialysis sessions for traveling patients and comprehensive health check-ups for premium clientele.
Surgical Procedures Covered
Orthopedics
Bariatric surgery
Ophthalmology
Spine & neurosurgery
Cardiology
Gynecology
— Endometriosis
— Uterine fibroids
— Prolapse
Our Partnership Process, Step by Step
1- Initial contact & briefing
You submit your client’s request: type of procedure, medical history, desired timeframe. Acknowledgment of receipt within 24 business hours.
2- Medical file review
Our case managers identify the appropriate facility and surgeon and verify feasibility. An estimated quote is provided.
3- Confirmation & stay organization
Confirmed date, designated facility and practitioner, letter of guarantee issued if required. Logistics coordination included.
4- Hospitalization & real-time follow-up
You are kept continuously informed by the BPI team. Rapid rerouting is possible in the event of a complication.
What Patients Referred by You Are Saying
Let’s Build a Lasting Partnership Together
Let’s Build a Lasting Partnership Together
Our BPI team supports you from the signing of the framework agreement through to annual reporting. Let’s discuss your patient flows and pricing terms.
