Hospitality manager
The job of a hospitality manager
The main tasks of the hospitality manager are to develop hotel revenues through welcoming and placing patients, and to sell the various services offered, all the while respecting patient requests, patient free choice and the Group’s policy.
The responsibilities of the hospitality manager entail:
- Promoting the hotel product offer
- Managing the Reception and Sales teams
- Monitoring and managing hotel activity
- Evaluating and tracking the quality of services and environments
- Satisfying patients and their relatives.
Their role is essential to the image and appeal of the facility.
The hospitality manager ensures the implementation of the services aimed at the different targets (patients, carers, visitors, etc.), in accordance with the action plans defined as part of the budget. They drive sales through the management and monitoring of the activity of the Reception & Sales teams and regular reporting to their superiors.
They also make suggestions for improving hotel services and facilities (catering, bio-cleaning, TV, laundry, etc.).
The hospitality manager contributes to drafting the hospitality budget and participates in a number of committees, including the CLIN (Committee for the Fight against Nosocomial Infections) and the CLAN (Food and Nutrition Liaison Committee). In conjunction with the facility’s Quality department, they ensure the satisfaction of the various targets, with the aim of continual improvement.
What skills are required?
A sense of service, a real ability to sell and strong analytical skills enable the hospitality manager to identify areas for improvement and propose relevant action plans. Rigour, dynamism and responsiveness, in conjunction with excellent interpersonal skills, are all assets for leading, organising and bringing together stakeholders with respect to hospitality issues.
